Interesting book summarized in this Fast Company post. 

Charles Duhigg’s book Supercommunicators: How to Unlock the Secret Language of Connection talks about the art and science of effective communication. Here’s a summary of the key notes noted in Fast Company:

  1. Supercommunicators: The book emphasizes that everyone has the innate ability to connect through conversation. By identifying the type of conversation – social, practical, or emotional – and applying the matching principle, we can synchronize our communication style with others.
  2. Deep Questioning: Duhigg highlights the power of deep questioning to unravel people’s values, beliefs, and experiences. These questions are an invitation for others to share what matters to them, thus fostering a deeper connection.
  3. Non-Linguistic Communication: The book discusses how NASA identified astronauts with high emotional intelligence not through their answers but through their reactions to non-verbal cues, like laughter. This underscores the importance of understanding and responding to non-linguistic expressions in communication.
  4. Connection Through Understanding: The concept of “looping” is introduced as a method to demonstrate understanding in conversations, especially in conflicts. This involves asking questions, paraphrasing the response, and confirming its accuracy, thereby showing a genuine effort to understand.
  5. Social Conversation: Social conversations, which are about our relations as members of society, are the most common. Acknowledging the diverse identities of individuals is key in these interactions. It’s important to recognize and respect the different perspectives that stem from these identities.

In essence, “Supercommunicators” provides insights into the various layers and techniques of effective communication. It teaches how to be more empathetic, observant, and responsive in our interactions, thus becoming better at connecting with others in a meaningful way.

I’m looking forward to reading the book!